We want to inform you that ACH payments for recurring meetings have been temporarily disabled.
Here's why
Right now, for recurring meetings, our system automatically charges the client’s payment method 48 hours before each meeting. This timing is fixed and cannot be changed by the host.
This works well for instant payment methods like cards. However, ACH (bank) payments behave differently:
When we charge client's bank account, the amount may get deducted from the client’s bank account immediately.
But ACH payments usually take 2–3 business days to settle.
During this time, the payment does not appear as “received” in the host’s Stripe account.
Our system checks whether the payment has been successfully received within that 48-hour window.
If the payment is not marked as received, the system assumes the payment has failed and cancels the upcoming meeting.
So the real problem is this:
The client may have already paid, but due to normal ACH settlement delays, the system cannot confirm the payment in time, and the meeting gets cancelled incorrectly.
Why this is risky
This creates confusion for both hosts and clients:
Clients see money deducted.
Hosts do not see payment credited yet.
The system cancels the meeting even though payment is in progress.
This is not a payment failure, it is a timing mismatch between ACH settlement timelines and our fixed 48-hour charge window.
What we are building to solve this
We are working on adding flexibility so that hosts can decide when they want to charge clients for recurring meetings, such as:
48 hours before
72 hours before
Or even earlier, depending on the payment method
This will allow hosts who use ACH to charge earlier, giving enough time for bank settlement before the meeting date. That way, meetings won’t get cancelled simply because the payments are still processing.
What we are doing in the meantime
Until this improvement is ready, we have disabled ACH payments for recurring meetings.
This step is taken to prevent:
Incorrect cancellations
Client confusion
Payment disputes
We will notify you as soon as the new flexible charge timing feature is live and ACH can be safely enabled again for recurring meetings.
If you have any questions or need assistance adjusting your payment settings, please don't hesitate to reach out at [email protected] .
Thank you for your understanding.