Email Logs give you full visibility into every outbound email sent from your workspace.
The Email Logs page shows a summary of all emails sent in the last 30 days, along with delivery statistics. You can search by recipient, filter by status or date, and click on any email to open the detail pane - which shows the full timeline, metadata, and a preview of the email body.
Each email goes through a lifecycle represented by the following statuses.
Queued
The email has been queued for processing. This is the initial status when an email enters the system. Emails typically move out of this status within seconds.
Rate Limited
The email was temporarily held because your organization exceeded the hourly email sending limit. This is a protective measure to prevent email deliverability issues - sending too many emails in a short period can cause email providers to flag our domain as spam. The email will be automatically retried once the rate limit window resets. You can see the rate-limited timestamp in the email's timeline in the detail pane.
Dropped
The email was blocked before it could be sent. This can happen for several reasons:
Too many recipients - The email had more than 10 unique recipients across To, CC, and BCC fields.
Blocked content detected - The email subject or body contained content that matched our blocked content filters.
No valid recipients - All recipients were removed during validation (e.g., the recipient's email address has bounced multiple times in the past).
You can find the specific reason an email was dropped in the detail pane under the status detail callout.
Handed Over
The email was successfully handed over to SparkPost, our email delivery partner, for delivery. At this point, the email has left our system and is being processed by SparkPost. Most emails move from this status to "Delivered" within a few seconds to a few minutes.
Delivered
The email was successfully delivered by SparkPost to the recipient's mail server. Note that "Delivered" means the recipient's mail server accepted the email. It does not guarantee the email landed in the recipient's inbox. The email could still end up in the spam/junk folder depending on the recipient's mail server rules and filters.
Bounced
The email could not be delivered to the recipient. This can happen for various reasons such as an invalid email address, the recipient's mailbox being full, or the recipient's mail server rejecting the email. You can find the specific bounce reason in the detail pane.
Spam Complaint
The recipient manually marked the email as spam in their email client.
Failed
The email failed to process or the delivery for it failed for some reason. You can find the error details in the detail pane.