Why slots are unavailable

It could be very frustrating if the slots you expect to be available are unavailable. You can use the troubleshooting feature to determine the reason why a slot is unavailable. The troubleshooting button will be visible in the meeting link if you are logged in.

If you appear unavailable when you are free, follow the troubleshooting checklist given below to identify the reason.

1. Check your timezone

Ensure that your time zone is correctly set up. Click on your name at the bottom left corner. Then click on My Profile. Now, you should see your time zone. If your timezone is not correct, then change your timezone.

2. Check your availability

Make sure that you have correctly configured your availabilities. To set up your availability correctly, refer to this article.

3. Check for availability overrides

Ensure that no overrides affect the specific slot you’re trying to book. To learn more about availability overrides, please read this article.

4. Check lead time

Check if you have set a lead time, and if it matches with what you want. Please read this article if you're unsure what the lead time is or how to set it up.

5. Check buffer time

Check your buffer time settings, and ensure that they align with your preferences. Refer to

this article if you're unsure what the buffer time is or how to set it up.

6. Check for conflicting calendar events

If you've linked your Google account and set a preference for checking calendar conflicts, there's a chance that certain events in your Google Calendar might be conflicting with the specific slot you're searching for. Navigate to https://calendar.google.com/calendar and see if you have any events in that particular slot.

If you continue to experience issues with troubleshooting your availability, please don't hesitate to contact the NeetoCal team. We are more than willing to assist you.

Can't find what you're looking for?